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Vecci
-----Original
Message-----
From: Ronald J. Riley <rjriley@rjriley.com>
To: letters@flintj.com <letters@flintj.com>
Date: Sunday, February 21, 1999 8:34 PM
Subject: NorthWorst
http://www.usatoday.com/life/travel/business/1999/t0301nw.htm
In regards to Sunday's
(2-21-99) business section article "Tough assignment:
Rebuilding Northwest Airlines' image" I offer the following
comments. As President of the Professional Inventors
Alliance ( www.rjriley.com/pia/ ) I issued an advisory a year ago to America's top inventors to avoid
NWA. This was unprecedented, since we have never felt a
need to take such action with any other air carrier.
The reason is simple. NWA has a history which goes back at least twenty years of poor service, rude staff, and a bureaucracy which makes the worst which Federal government has look friendly.
Furthermore, I called Mr. Vecci, one of Northwest Airlines' seven top executives below the president, several weeks ago to discuss the problem. He had one of those low level people call me back who gets paid peanuts to listen to complaints. He has failed to follow-up since.
It is my view that the PR in regards to Mr. Vecci is nothing more than insincere damage control, and that NorthWorst will continue to victimize it's customers until they are driven out of business by more reputable competitors.
Personally I like US Airways, who does a much better job of giving the customer the service they deserve.
Ronald J. Riley
 Northwest
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Ronald
J. Riley
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