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Posted by Dave Hall on March 19, 1999 at 3:41:
Prior to Christmas of 1998 my adult daughter was traveling from Duluth to Memphis with a plane change in Minneapolis. Her flight to Minneapolis was uneventful but upon arriving in Minneapolis she was informed that her continuing flight to Memphis had been cancelled. She was informed that the best they could do for her was book her on the same flight 24 hours later. No offer of waitlist or standby for earlier flights. More importantly, they did not provide her with any amenities. No meal or hotel vouchers. She was totally on her own. Had she been without any financial resources, she would have had a problem. I did file a written complaint with Northwest immediately following the incident and did not even receive a reply. The flight was allegedly cancelled because of weather and I do understand that Northwest cannot control the weather. Being a seasoned traveler, I also know that the quality carriers (Delta American, United) do take care of weather stranded passengers who are not in their domicile.
I know that this incident is not nearly as harrowing as being trapped on a grounded aircraft for 8 hours or more but I do think it is typical of the quality of service and the historical lack of interest in quality of service that Northwest has always displayed. Remember the "Don't Fly Eastern" club of the 50's and 60's. Maybe we need something similar for Northworst.
 Northwest Made |
Ronald
J. Riley
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 Wasted Time & Money |