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Posted by Anita Harvell on March 23, 1999 at 22:44:54:
I've had numerous NWA horrors; too numerous to mention, but it's ranged from "equipment exchanges" that resulted in eight of us being bumped, despite the fact we all had made our reservations at least 4 months prior, ineffective assistance in finding new flights (I was on my way to be in my best friend's wedding and schlepped my luggage and a wedding gown thru the airport trying to rebook my flight from Syracuse to LAX), a flight from Detroit (what an armpit of a hub) to LAX delayed for 1 1/2 hours for various unknown reasons and some known problems (incompetent ticket agents who booked a woman with a lap baby, an unaccompanied minor and an non-English speaking person in an exit row), and DON'T get me started on getting home during the August 1998 strike.
All complaints to management were either ignored or resulted in BS form letters. To the NWA employee who told us to "go elsewhere" or use Amtrak or Greyhound, you're the reason we're bailing on Northworst in droves. Unfortunately, in some markets, NWA is the only thing available and we're stuck if we want to get somewhere fast.
Also, as long as you claim to serve the public, you need to
live up to your promise - if any other business did that, they'd
be sued for fraud or false advertising. We don't want much; just
courteous customer service, less cancelled flights, equipment
changes (and the other tricks of the ol' switcheroo) and some
reliability. For the airline industry, who's making record
profits despite that crap about how they need to raise fares and
how economical air travel is,
you're just not holding up your end of the bargain. I'd give up
Internet booking, double bonus flyer miles and all that other
crap for consistent service.
 Northwest Made |
Ronald
J. Riley
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 Wasted Time & Money |