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What NWA Customers Have to Say
Posted by Rich Flint on March 09, 1999 at 12:48:17:
Recently, I had to Fly my family of four to North Dakota
because of the death of my father. Guess what? The entire state
is held captive by Northworst Airlines. No other choices!
Since I had to put my family through such an ordeal at the the
funeral, I visited NWA's web page and purchased 4 (full price)
round-trip first class tickets so that we wouldnt have to suffer
in coach. Guess what? On the return trip, there was an equipment
change which eliminated 4 first class seats due to the use of a
smaller aircraft. They very rudely booted us back to coach where
we couldnt even sit together... and refused to offer any kind of
refund or rebate! When I asked why they picked on us for the
downgrade, the agent stated that First Class tickets purchased on
the Web page are "Not really First Class", are not as
good as First Class tickets purchased normally.... and that I
should have read the "fine print"...which says that
First Class tickets purchased on the Web are offered only on a
"Space available" basis. NWA web pages
users...BEWARE!!!!!
 Northwest Made |
Ronald
J. Riley
|
 Wasted Time & Money |