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Most Names Are Removed To Protect The Guilty. Except Chris, Who Is A Special Exception.
Posted by Lisa on September 24, 1999 at 01:43:51:
First of all it completely blows my mind that someone has so much time on their hands to create a whole website about something they hate so much! There is no doubt that you are probably just are some "FAT CAT" White collar asshole who thinks that that NWA should have your little silver spoon ready to shove in your mouth every time you board a flight! Maybe next time you should try a warm bottle and stop your crying! It is pretty sad that you are complaining more than any of the numerous employees who have been through back surgery, broken bones, hip replacements, knee surgerys, and some cases DEATH! All in the name of "GETTING THE JOB DONE"! And for you to sit your comfy little butt up in cooperate america and trash a company that MANY EMPLOYEES bust their ass for knowing when they come home after a 8hour shift, and many of times 12 to 16 hours, that they put in a hard days work! So who the hell are you to start your little hate campaign against those people who work damn hard, and are very proud of it!! You make me sick! Next time why don't you fly VALUE JET, I'm sure that their accomidations would suit you better, (somewhere down in the everglades, in the mud)! That way you can sling all the damn mud you want!!!!!
Lisa,
You are a perfect example of what is wrong with NWA and why I fly US Air or Pro Air. I can imagine how you interact with customers. I have seen many of your type in the NWA organization.
Like most people, I can be very nice or I can be a real "asshole". I am the later when I am being ripped off. If a service provider takes my money and consistently fails to deliver the service I have paid for, then there is little difference between them and a common criminal.
P.S., In the future you might consider that children may wander into your posts and refrain from profanity. Even I have tempered what I have to say to NWA staff when children are around. You have forced me to reclassify this site from being appropriate for all ages to teenage and above.
Another response from the "PISSED OFF NWA EMPLOYEE"
Posted by Lisa on October 03, 1999 at 01:14:15:
I guess you still didn't get the message sir! I am responding once again for the NWA employees who do go the extra mile to assure that flight procedures are on the right track! And just to let you know, I do not deal with the costomers! I am the other backbone of NWA that maybe you just tend to overlook! I work for ground opperations, and I am one of the many employees of NWA ground opps. who has been seriously injured trying to go the extra mile to satisfy ignorant people as yourself! But that just isn't enough for you is it Mr. Riley? I am sure you are probably one of those people who are never satisfied no matter what!! Since you are such an authority on the Airline Industry, I would love to see you run a Multi billion dollar airline and have it run absolutely perfect! Hell you couldn't even get off the ground! Oh wait, maybe in your imaginary "PERFECT WORLD" you might just have a chance. But I won't hold my breath!
Lisa, when discussing NWA we are not looking at shades of perfection. If only NWA's problems were a matter of the difference between perfect and almost perfect. But in reality it is the difference between absolutely bad and almost absolutely bad. The company is commonly called Northworst for a reason.
Last, if you have been injured it may have something to do with inadequate staffing and/or equipment. Based on your responses I suspect that the injury may of the closed head variety. I suggest that you seek appropriate professional help ASAP.
Ron
Posted by pete on August 31, 1999 at 14:52:24:
comes to my attention that security broke your
computer
So why should we be held responsible. Delays are caused by
weather and maintenance alot of times.If you want to fly on a
broken plane so your on time fine but i can tell you that the
only thing you will be on-time for is your funeral. Also blame
the F.A.A. for alot of traffic delays. I can assure you that we
handle all baggage and vips with the most care possible. We
employees care about our customers but occasionally we get an
asshole passenger who doesnt understand the airline industry
Another employee with attitude... and excuses.
Pete
I addressed the issue of security elsewhere on this site but the bottom line is the security screening company is a subcontractor of NWA and I contracted with NWA for the service. Agency law is clear on this point. NWA is the responsible party.
Weather problems I can understand, but the unprofessional conduct of NWA staff at those times I can not accept. Maintenance problems, well I can understand some but I believe that NWA claims maintenance problems to cover other problems.
Baggage, that is a joke. NWA baggage history speaks for it's self.
Handling VIP's? NWA should treat all customers like VIPs, because you never know which customer has the political clout and movie to fix NWA's wagon. And if you do treat VIPs well, like members of congress, why am I able to make so much hay with NWA horror stories on the Hill?
Asshole passengers... I have no doubt that on rare occasions you get an impossible passenger. But I also know that most passengers who have experienced NWA's service before may be less reasonable than if they had not been exposed to NWA before. In other words we have a chicken or egg problem here. Is the passenger an asshole because they are fed up? Does NWA make normally reasonable people into assholes? Could it be that NWA employees have to deal with a much larger number of asshole because of the way those people have been treated in the past?
Posted by Observationist on August 21, 1999 at 14:25:49:
You are nothing but a vindictive piece of shit.
I like to think of myself as a consumer who wants to help other consumers avoid being ripped of by a not so reputable service provider.
Posted by VETERAN AIRLINE EMPLOYEE on March 19, 1999 at 20:21:56:
NORTHWORST SLAM CAMPAIGN BY RIPLEY
I REALLY THINK THAT IF YOU FEEL SO STRONGLY ABOUT NWA IT'S ABOUT TIME YOU FIND AN ALTERNATE WAY OF TRANSPORTING YOURSELF TO YOUR LOBBYING SITES.AS A LOYAL EMPLOYEE I UNDERSTAND THAT SOMETIMES THINGS DO NOT GO ACCORDING TO PLAN BUT IF YOU ARE SOOOO UPSET I THINK THAT IT'S TIME YOU TRY GREYHOUND OR AMTRAK AND SEE IF THEY CAN SATISFY YOUR CRAVING FOR THE ULTIMATE TRIP. IT SEEMS THAT SINCE THE DEREGUALTION OF THE AIRLINES THAT IT HAS BECOME A CHEAP AND RATHER QUICK WAY FOR PEOPLE TO TRAVEL AND IT SHOWS.
I LEARNED ALONG TIME AGO FROM ME FATHER THAT IF YOU DON'T LIKE SOMETHING THAT YOU CAN ALWAYS FIND SOMETHING BETTER TO TAKE ITS PLACE, SO IF THE SHOE FITS BEFORE I GO I WOULD LIKE TO THANKS THE MILLIONS OF LOYAL TRAVELLERS THAT FLY NORTHWEST AND FOR THOSE DISGRUNTLED ONES WELL PLEASE FIND ALTERNATE TRANSPORTATION AND MAKE ALL OF US HAPPIER PEOPLE.
My answer to the veteran NWA employee:
You will be happy to know that I take US Airways as an alternative. They generally deliver the service I have paid for, and even more important, they do so with a decent attitude. I would note that all companies have a few duds. I have good reason to believe that US Airways has at least one dud. But unlike NWA, US Airways seems to keep their duds away from the customer. I am sorry to say that NWA no longer has millions of loyal passengers. The attitude displayed by you is typical of far too many NWA employees, and that attitude is the root of the problem. My goal is to let prospective customers see this attitude in advance of taking a trip. The point being that once they are informed, they will likely use another airline.
My observations for other readers:
I know it is hard to believe that Northwest has an employee who is as ignorant as the above message demonstrates through spelling, punctuation, grammar and attitude. If I had not seen such first hand myself, I am not sure I would believe it. But NWA does have many employees like this, and the one who made the above comments is by no means the only one.
Ronald J. Riley www.NorthWorstAir.org
Received by email on Thursday, November 19, 1998 3:32 PM Subject: Northworst/KLM Alliance Plane:
Mr Riley,
You certainly make a convincing case about your aspirations toward objectivity.
By the way, laboring for the expansion of women's opportunities is commendable. But bear in mind that your dedicated attempts to tarnish the reputation of Northwest will also endanger the jobs of 25000 of the women that you purport to want to help.
Did you take residence in a city with an elegant French name so as to mask your own lack of decency?
NC
I have never claimed to be objective, and I doubt that few consumers who have been the subject of Northwest's "service with attitude" are objective. I am a consumer advocate who is simply informing people of the very high incidence of totally unacceptable NWA service.
I am by no means the only consumer who NWA has jerked around. And it is not the consumer who tarnishes Northwest's reputation. Northwest employees tarnish the reputation and then travelers communicate that to others.
Last, I am cognizant that Northwest employs many people, including a large number of women. But all that will happen is that other airlines will pick up the travelers which Northwest alienates. So those jobs will not disappear, they will just move to more reputable companies. So while those 25,000 women will suffer through some turbulence they will also have better jobs in the end.
Ronald J. Riley www.NorthWorstAir.org
 Northwest
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