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NWA Has Some Good Ex-Employees - Here is one: Professor James Dixey.
NWA Has Some Good Employees - #10
Sent: Friday, August 27,
1999 4:17 PM
Subject: your behavior
dear sir- I was made aware of your web site by a friend who works for Northwest Air. I read your site to get my own feeling of what happened. After reading this I feel sorry for Chris.
So do I, but I feel even more sorry for the customers who had to deal with him.
Working in the service industry the way you behaved is not ever going to get you anything but poor service.
I don't act that way until after I have suffered EXTREMELY poor service.
I think that you need to work as a cashier or waiter or in some field that demands you work with public. This definitely will give you a different view on how you acted.
I have worked as a clerk and I would never never dream of treating customers the way NWA staff does.
Second your $4000 notebook should have been a carry on in which case you would have noticed the damage immediately and could have gotten a report written about the incident.
It was carry on, and that is clearly stated. I did notice the damage immediately and asked for a written incident report but all the NWA staff refused to give me one, instead directing me to male the claim at the destination, where Chris demonstrated that the crappie attitude and indifference I had suffered earlier in the day is the norm at NWA.
Instead you acted as a child and made a big scene over something that if handled properly could have been resolved in a decent manner.
Actually I tried acting civil first to no avail.
Third luggage is to protect the contents inside of it. It is intended to take a beating!!!
The computer was in a Targus case, top of the line, and they broke it anyway. But while we are on the subject of luggage being designed to take a beating I want to point out that NWA's record in regards to luggage is that they can destroy or lose even the best made bags.
Just stop for a minute to think if you were Chris how would you have responded to your actions???
If I was Chris I would not treat a customer as he and other NWA duds are prone to do. That being the case it would not be likely that I would have to deal with a customer who was as pissed off as I was that day. And if I was Chris and working for as incompetent a company as NWA I would find a more reputable company as fast as possible to work for.
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