NorthWorstAir.org

NWA Has Some Good Ex-Employees - Here is one: Professor James Dixey.

NWA Has Some Good Employees - #6

Note: The original e-mail was sent as one long paragraph. I am adding breaks where I feel appropiate to make the document easier to read.

Date: Friday, April 02, 1999 10:50 AM
Subject: Give a fair and balanced view

Mr. Riley...I have recently learned of your web-site on what you call 'Northworst Air'.  I am a * year NWA flight attendant and I am very dismayed at your totally unbalanced view.  I am very sorry for the bad experience you had concerning your computer. 

So am I. And the real problem is that the computer experience was the last in a string of three flights which were marred by serious problems. While you view my outlook as unbalanced I think that my view is reasonable after having three flights in a row where I suffer losses of $6,000 to $8,000. Most people would end up with a rather unbalanced view after such experiences.

As a flight attendant I talk to many passengers and thank God, contrary to what you have printed, most are very happy with our service.  In fact there are some that say they would fly no one else but us. 

Either they have been exceptionally lucky or they are masocaists.

It is very hard to come to work after hearing all the smear campaigns against NWA (like yours) going on. 

So you admit that I am not the only critic of NWA?

I am very grateful for the vast majority of civilized, intelligent, and satisfied customers we have.  They make it worthwhile. 

Are you implying that critics like myself are not civilized or intelligent?

I believe many of the problems we have do come from bad management at the upper level.  Our management will not settle our labor contracts and are not fair to us workers, which causes this feeling to be passed on to customers by many employees.  In addition they understaff us on gate agents,  flight attendants, mechanics, baggage handlers, etc. to save big bucks so that the top few people can become greedily overwealthy. 

I understand that management has not treated employees well or fairly. You may find Growing Up - Some people never do of interest. I suspect that NWA management suffers from having a mentality similar to a teenager.

The problem during the blizzard at DTW was very unfortunate and to a large extent due to the fact that the local governent did not clean roads of snow so that people could get to work.  I do think our managment made some very bad decisions and would like to see more upper management actually spend some time in our working environment so they can really see what is going on. 

Frankly I like my idea of tossing upper management out of a plane at 20,000 feet or so. I am sure that this solution has occurred to more than a few of the employees.

I would be interested in knowing WHAT YOU WOULD HAVE DONE that day if you were in NWA management.   We laborers work avery hard in some extremely difficult situations.  I would like to see a balanced view in your website. 

How about some of the HORRORS airline employees experience at the hands of out-of-hand and beligerent customers. 

How often are the customers just unreasonable people, and I do not doubt there are some, and how often are they reacting to terrible service with attitude?

What about an airline employee BILL OF RIGHTS to protect us from the horrors we experience?  I often think I could write a best seller on the experiences. 

Now, that may be a good idea! Maybe you could write a best seller expose' about the trials and tribulations of working for a disreputable company who shafts both the employees and the customers and how the employees then catch it from both sides. This could be your way out of NWA.

Thanks for your time.  When management wakes up, we will be right at the top again. 

I think it is unlikely NWA will ever be back on top again. It is ten or a hundred times more difficult to win back a customers confidence once you have lost their confidence. I had not used NWA in a decade because of previous poor service. After the second round of crappie service I doubt that I will ever use them again. It is my view that a consistent pattern of taking peoples money and then failing to deliver the contracted service is fraud. There have been many people who have gone to jail for less.

Page last revised 9-13-99

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Ronald J. Riley 1323 West Cook Road Grand Blanc, MI 48439 Phone (810) 655-8830 Fax (810) 655-8832 E-mail: rjriley@rjriley.com Home Page: http://www.northworstair.org/

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